Widerrufsrecht

Returns & Refunds Policy

Last updated: July 2026

We want you to be completely happy with your F+A order. If something isn't right, here's everything you need to know about returning a product and receiving a refund.

1. Our Returns Policy

We accept returns on unused, unopened products within 30 days of delivery. To be eligible for a return:

  • The product must be unused and unopened
  • The product must be in its original condition and packaging
  • The return must be requested within 30 days of the delivery date

We are unable to accept returns on products that have been opened or used unless the product arrived damaged or we sent the wrong item.

2. How to Start a Return

To request a return, email us at hello@faceaspect.com with the following information:

  • Your order number
  • The product or products you wish to return
  • The reason for your return

We will respond within 2 working days with instructions on where to send your return. Please do not send any items back to us without contacting us first as we may not be able to process unrequested returns.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrived damaged or we sent the incorrect product.

We strongly recommend using a tracked delivery service when returning items. F+A cannot accept responsibility for items lost or damaged in transit on their way back to us.

4. Refunds

Once we have received and inspected your returned item we will notify you by email that your return has been received. If your return is approved, your refund will be processed within 5 working days.

Refunds are issued to the original payment method used at checkout. The time for the refund to appear in your account will depend on your payment provider but is typically 3–5 business days after we have processed it.

We will notify you if your return is rejected and the reason why — for example if the product appears to have been opened or used.

5. Damaged or Incorrect Orders

If your order arrived damaged, defective or you received the wrong product please contact us at hello@faceaspect.com within 7 days of delivery with:

  • Your order number
  • A photo clearly showing the damage or incorrect item

We will arrange a replacement or issue a full refund at no cost to you. In most cases you will not need to return the item.

6. Exceptions

We are unable to process returns or refunds for:

  • Products that have been opened or used, unless damaged or incorrect
  • Returns requested after the 30 day window has passed
  • Products not returned in their original packaging
  • Products purchased through a third party retailer — please contact the retailer directly in these cases

7. Sale and Discounted Items

Products purchased at a discount or during a sale are eligible for return under the same conditions as full price items, provided they are unused, unopened and returned within 30 days of delivery.

8. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original order for a refund and place a new order separately.

9. Contact

If you have any questions about our returns or refunds process please email us at hello@faceaspect.com. We aim to respond to all enquiries within 2 working days Monday to Friday.