FAQ

Yes. All F+A products are formulated without fragrance, alcohol or unnecessary irritants and are dermatologist tested. If you have a specific skin condition we recommend patch testing first.

Yes. Our products are designed to work together as a complete routine. Each product complements the others without causing irritation or ingredient conflict.

Most customers notice an improvement in skin texture and radiance within 2 to 4 weeks of consistent daily use. For concerns like dark spots and uneven tone, allow 6 to 8 weeks for visible results.

Yes. All F+A products are 100% fragrance free.

Yes. We ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

UK standard delivery takes 3 to 5 business days. Express delivery takes 1 to 2 business days. International orders typically arrive within 7 to 14 business days.

Once your order has been dispatched you will receive a confirmation email with your tracking number and a link to track your delivery.

Yes. We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return please contact us at hello.faceaspect@gmail.com.

For hygiene reasons we are unable to accept returns on opened or used products unless they are faulty or have caused an adverse reaction.

We accept all major credit and debit cards including Visa, Mastercard and American Express, as well as PayPal, Apple Pay and Google Pay.

Orders can be cancelled within 1 hour of being placed. Please contact us immediately at hello.faceaspect@gmail.com and we will do our best to help. Once an order has been dispatched it cannot be cancelled.

Full ingredient lists are available on each product page. We believe in complete transparency so you always know exactly what you are applying to your skin.

Yes. F+A is a cruelty-free brand. We never test on animals and do not work with suppliers who do.

Yes. All F+A products are 100% vegan. We use no animal-derived ingredients in any of our formulations.

You can reach us at hello@faceaspect.com. We aim to respond to all enquiries within 24 hours Monday to Friday.

Our team is available Monday to Friday 9am to 5pm GMT. We are closed on weekends and bank holidays but will respond to any messages received outside of these hours on the next working day.