Shipping policy
Shipping Policy
Last updated: July 2026
We want to get your F+A order to you as quickly and reliably as possible. Here's everything you need to know about how we ship.
1. Free Shipping
We offer free standard UK shipping on all orders over £50. For orders under £50, shipping costs are calculated at checkout based on your delivery address and chosen shipping method.
2. Order Processing
Orders are processed and dispatched within 1–2 working days of being placed. Working days are Monday to Friday, excluding UK public holidays.
Orders placed on a Friday afternoon or over the weekend will begin processing the following Monday. You will receive a dispatch confirmation email with tracking information once your order has left our fulfilment centre.
3. UK Delivery
Standard UK delivery takes 5–7 working days from the date your order is placed. Please allow the full 7 working days before contacting us about a delayed delivery.
If your order has not arrived within 10 working days of being placed please contact us at hello@faceaspect.com with your order number and we will investigate straight away.
4. International Delivery
We ship worldwide. International delivery timeframes and costs vary by destination and are calculated at checkout. As a general guide:
- Europe — 7–10 working days
- USA and Canada — 10–14 working days
- Rest of world — 10–14 working days
Please note these are estimates and not guaranteed timeframes. International deliveries may occasionally take longer due to customs processing or local postal delays.
5. Customs and Import Duties
International orders may be subject to customs duties, taxes or import fees depending on your country. These charges are the responsibility of the customer and are not included in the order total or shipping cost shown at checkout.
We recommend checking your local customs policy before placing an international order. F+A is not responsible for any delays caused by customs processing.
6. Tracking
All orders include tracking. Once your order has been dispatched you will receive a confirmation email containing your tracking number and a link to track your delivery in real time.
If you have not received a dispatch email within 3 working days of placing your order please check your spam or junk folder first, then contact us at hello@faceaspect.com.
7. Delivery Attempts
If a delivery attempt is unsuccessful your courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. F+A is not responsible for parcels that are returned to us due to failed delivery attempts or incorrect addresses provided at checkout.
If a parcel is returned to us we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
8. Incorrect Address
Please ensure your delivery address is correct before completing your order. If you realise you have entered an incorrect address contact us immediately at hello@faceaspect.com. We will do our best to update the address before dispatch but cannot guarantee changes once an order is in processing.
9. Lost or Delayed Orders
If your order appears to be lost or significantly delayed please contact us at hello@faceaspect.com with your order number. We will liaise with the courier on your behalf and where necessary arrange a replacement or refund.
10. Contact
For any questions about your delivery please email us at hello@faceaspect.com. We aim to respond to all enquiries within 2 working days Monday to Friday.